1. General questions

• How to install eReminder?
• Is eReminder easy to use?
• What does these buttons on eReminder mean?
• How to close eReminder?
• How to resolve the problem in installation/uninstall progress?
• How to access database in network?
• Can you make a customized version for me?
• Why the agent can not work in Window 7?

2. Details and Tips

• How to update my eReminder?
• What is the system requirements?

3. Online Transaction/payment and support issues

• Is tech support free?
• Is the online order form secure?
• How do licenses work?
• How to lost key?
• What methods of payment does eSellerate support?

Q: How to install eReminder Mini/Professional/Premier/Special?
A:1. Double click the installation file to execute it.
2. Setup wizard will guide you through the rest of the installation process.

Q: Is eReminder easy to use?
A: eReminder Mini/Professional/Premier provides a lot of shortcuts. Most of command provides operation tips in the status bar. What's more, you can find the detailed explanations in the on-line help documents.

Q: What does these buttons on eReminder mean?
A: If you don't understand a button's usage, just move the mouse cursor over it and use Shift + F1. A tool tip will then popup to explain the usage of the button.

Q: How to close eReminder?
A: In order to close the application please do one of the followings:
a) Select File->Exit menu item.
b) Find eReminder icon in the system tray, right-click it and select Exit.
c) Press Alt+F4 or click Close from the application's system button.

Q: How to resolve the problem in installation/uninstall progress?
A: When you install eReminder to Windows XP OS, it will popup some warning dialogs, for example: The 'Microsoft Agent 2.0' package is not compatible with the version of Windows you are running, The 'Microsoft Speech Control Panel' package is not compatible with the version of Windows you are running, Choose OK to continue the installation, the warnings do not affect the work of Microsoft Agent in your machine.

Q. How to access database in network?
A. To access database in network.
1. Share the folder of the database (C:\Program Files\eTimeInc\eReminder 200X\Data\eReminderV2.mdb by default) to the network, and get the full path of the database.
2. Start eReminder.
3. Right-click the floating toolbar, and select Configurations...
4. Switch to Database view.
5. Enter the full path of the database file in Database Path section.
6. Right-click the floating toolbar, and select Exit.
7. Restart eReminder.
Now you can see the appointments/tasks in the new database.

Q. Can you make a customized version for me?
A. If you want to customize the products, please contact us: TechSupport@eTimeInc.com.

Q. Why the agent can not work in Windows 7?
A. If you have trouble to start agent, including Microsoft Agents, Dawne, Mandy, Mandie, Rick, and Windows prompts class not registered, please visit http://www.microsoft.com/PRODUCTS/msagent/main.aspx, get the detailed support, and download the hotfix to fix the problem. You can also visit: http://support.microsoft.com/kb/969168.

Q: How to update my eReminder?
A: The latest version of eReminder can be downloaded from our download center: http://www.etimeinc.com
Please remove the old version first, then you can install the newest version safely.

Q: What is the system requirements?
A: The following hardware and software are required to use eReminder software. Component Required Recommended

Note: Not all sound cards or sound devices are supported by SAPI 5, even if the operating system supports them.

Q: Is tech support free?
A: Yes! It's free for all. If you have any question, please contact us by email: techsupport@eTimeInc.com.

Q: Is the online order form secure?
A: We use SSL encryption, so it is 100% secure.

Q: How do licenses work?
A: You are limited to 30 Days of use for an unregistered version.
Please visit http://www.eTimeInc.com to buy this software.
Registration will entitle you to an authorization code, the latest registered version, and technical support.
Users are entitled to free upgrades at the same major version, this may last about one year. The upgrade fee for previously registered users is half of the current price.

Q: How to lost key?
A: If for any reason your registration code becomes invalid or lost, just send an e-mail to our support staff at support@etimeinc.com together with the details of your previous registration. You will receive a new code via e-mail at no charge as soon as we have validated your old registration data.

Q: What methods of payment does eSellerate support?
A: Currently, PayPal/VISA/MASTERCARD/Discover/American Express Accepted.
For PayPal/VISA/MasterCard/Discover/American Express orders, include:
1) Name of card holder
2) Address of card holder
3) Name and address of user if different from card holder
4) Expiration date of card
5) Card #.
Registration will entitle you to an authorization code (or a license file), the latest registered version, and technical support.