Technical support

Please try the following first:

	Read the Help files: they may already contain the answer to your question.
	Visit our World Wide Web presentation at http://www.etimeinc.com. You will find the latest versions of our software products to download.

If you still have questions and/or suggestions, please contact us by email: support@etimeinc.com or comments@etimeinc.com. Make sure that your message contains a valid return address. In particular, be sure to remove the "anti-spamming" parts, if any, from your return address.

When reporting problems, please provide the following information:

	An exact description of the problem (as much detail as possible so we can duplicate the problem).
	Program version number and release date (see the About form).
	Windows version (Windows 2000 or Windows XP version, including service packs).
	Program registration key (if you're a registered user).

Feedback

We welcome your opinion about our software. Your feedback is important to us in order to get ideas of how to make our software a better product for you. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note. Please visit us on the Internet at: http://www.etimeinc.com to download the latest version and find out more about our software.

comments@etimeinc.com

Send us your comments! We'd like to hear from you!

support@etimeinc.com

If you have any questions and/or suggestions please contact us by this email.

NewRequirements@etimeinc.com

Let us know if Easy Tracker does not meet your requirements. We will consider your suggestions carefully. And your kindly advice may be planed as the next release version features of Easy Tracker.

RegistrationProblems@etimeinc.com

If you do not get your registration code in a timely manner, or if you've lost it, please let us know. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.

Techsupport@etimeinc.com

Please read the FAQ and write if you have additional questions or problems. If you have found any defects in the software, please use this template to describe the details of these defects.

sales@etimeinc.com

Currently Easy Tracker is only distributed on the Internet. If you are interested in exchanging links with us, or would like to help us with physical distribution, promotion in software compilations, or business cooperation, kindly let us know! We are open to various levels of cooperation.

For business related issues, such as large licensing options, OEM software options. please send email to sales@eTimeInc.com. We welcome any proposal to promote our software to the potential customers and are happy to see you get profits in the promotion. If you are not sure how many of your customers will accept this product, please use the small volume discount option in ShareIT to buy only 50 or 100 licenses to try. When you are satisfied and willing to get larger market, send us email to discuss the larger licensing discount you could get.

Defects Report

Field	Content
Defect ID	The defect identifier.
Project Name	The project against which the defect appeared. Here is Easy Tracker.
Customer Name	The customer's name.
Date Opened	The date the report was opened. Here is the date you find the defect.
Summary	The defect report summary.
Subsystem	The subsystem where the defect came out. It has the following value: Task, Appointment, Calendar, etc.
Severity	The severity of the defect. It has the following value: 1. Information - The prompt information of the software is not correct. But the exist of defect does not affect the software running. 2. Middle - After the defect happens, the performance is lower than usually. Or the software produces some wrong information, or wrong result. 3. Severe - The defect makes some functions of Easy Tracker abnormal. 4. Critical - The defect causes the software crash, or makes OS run abnormally.
Version	The version of Easy Tracker.
Steps to Reproduce	How the customer were able to reproduce the defect.
Isolation	What customer did to determine the defect was real, and to find influencing factors.
Data	The pertinent data to produce this defect. If possible, you can attach your database files located in the data directory of Easy Tracker.
Program registration key	If you're a registered user, please inform us your program registration key. This will help us to process your request faster

Note

	We're trying to help you as fast as possible, usually in one or three business days.
	If you have any comments or suggestions for the next releases, please feel free to post them to us via email.