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You are here: Home>>Products>>Easy Tracker >>FAQ
FAQ of Easy Tracker 2009
1. License / Registration

2. Details and Tips

3. Online Transaction/payment and support issues

1. License / Registration 
Q:
How to register Easy Tracker 2009?
A: Easy Tracker Lite provides three ways to enter time entries.
Time Tracker in Time Tracker view: after you start, stop tracking a task with just a click of mouse, a time entry is auto-created. Time Tracker can monitor your work time easily and accurately. It's a best way to track your work really.
Time Log in Time Log view, you can add or edit any time entry. When forget to track work, you can add a time entry here manually. When find a time entry need a modification, you can edit the time entry you selected.
Time Sheet In Time Sheet view, you can add time entries in batches. Use the actions of copy and paste, you can enter a week time sheet in just few seconds. This view shows rolled up time entries per project and task for each day in weekly mode.
It is especially useful when you forget adding time entries several days ago.

Q: I failed to register Easy Tracker 2009, why?
A: 1) Easy Tracker 2009 has four different editions. Please make sure you are registering the same edition as what you have ordered.
2) Since one license is for one computer only, please make sure the computer you trying to install Easy Tracker on is the same one as you used to place the order.
3) For any issues, please do not hesitate to contact us.

2. Details and Tips 
Q: How to make Easy Tracker Lite wake me up?
A: Easy Tracker Lite can notify you when the schedule is due. As one of usages, you can use Easy Tracker Lite to wake you up.
First of all, make a schedule to notify you to wake up every morning, for example, at 7:10AM. Sometimes, you cannot wake up by just one notification. So you can make another schedule to notify you 10 minutes later. Every schedule had better provide music playing, and then you would get a music playing when the notification reaches.
You should make sure the computer is working when the schedule is due. There are at least two methods. The first method is making the computer run all time. The second method needs more skill. It requires getting your computer into BIOS mode, and then set when the computer powers on. For detailed information, please refer to the manual guide of the motherboard, or contact with your computer vendor.
After all these have been done, your computer will wake you up every morning with the great music. What a nice joy, isn’t it?


Q: How to update my Easy Tracker?
A: Please remove the old version first, and then you can install the newest version safely.


Q: How to login Easy Tracker at the first time?
A: Easy Tracker Pro has created an administrator account by default. The User ID is Admin, and the password is Admin.
We recommend changing the default password to maintain security.


Q: How to make Easy Tracker Reminder remind me of the work to do ?
A: By creating a reminder, Easy Tracker Reminder can pop up a notification when the time is due. If the assignment is recurring, you can create a recurrence pattern with the action of Edit Recurrence in Project Status view. A recurring assignment with a reminder will generate notification periodically.

Q: How to make Easy Tracker Reminder shutdown computer after 5:10PM?
1, Add a task named Shutdown computer in Tasks view in Easy Tracker Pro;
2, Add a reminder to this task, specify the reminder time is 5:10PM, specify the action: make Computer Shutdown By Force or Computer Shutdown Safely;
3, Add a recurrence to this task if necessary.
4, Assign this task to you in Assignments view;
5, Login Easy Tracker Lite. Do not lock the topbar. Uncheck the action of No Notification;
6, Okay, now your computer will auto-shutdown on 5:10PM.
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Q: How to make Easy Tracker Reminder open my word document?
A:
1, Login Easy Tracker Lite;
2, Locate the assignment that need open your word document;
3, Add/Edit the reminder of the assignment, check Execute Application, and specify to execute this word document;


Q: How to switch to a new database file?
A: For Easy Tracker 2009 lite, it's easy to change your database file. Find the EasyTrackerV3.mdb, which is usually located in the path: Program Files\Easy Tracker\Database Tools\, then duplicate this file and move it to the path: Program Files\Easy Tracker\Data\. Right-click the TopBar, choose the action of Configuration..., configure the database path to the full path of your new file.
After switch, you need re-register Easy Tracker software.

Q: Error (-5006 : 0x80004005) during installation?
A: During installation on Windows XP or Windows Server 2003, you may receive an error stating:
An error (-5006 : 0x80004005) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: eTimeInc (http://www.eTimeInc.com).
There are Report, Detail, and OK buttons.
Solutions:
This error message can be resolved by running setup from within the Add/Remove Programs utility in the Control Panel. To do this on Windows 2000, XP, or Server 2003, perform the following steps.
1. From the Start menu, choose Control Panel . Now, open the Add or Remove Programs utility.
2. On the left side of the Add or Remove Programs utility, click Add New Programs.
3. Click the CD or Floppy button. When the wizard appears, click Next . After searching your Floppy and CD drives, a page will appear asking you for the program you wish to run. Click Browse and locate the Easy Tracker setup program. Click Next and the installation will begin.
You should now be able to install Easy Tracker on your computer.

Q: What is the system requirements?
A: The following hardware and software are required to use Easy Tracker software.

Component
Required
Recommended
Operating System
Windows 2003, Windows XP, Vista
Windows XP Home Edition or Windows XP Professional (some features require these operating systems)
Processor
A 500 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor
A 1000 MHz processor or faster
RAM
196 megabytes (MB)
256 MB
Free hard disk space
100 MB
Approximately 120 MB to use System Restore
Sound card
16-bit sound card
Compatible 5.1 multi-channel audio sound card (for example, Creative Sound Blaster Live! 5.1 or Sound Blaster Audigy; Echo Audio Layla24 or Mona; or M-Audio Delta 1010, Delta 1010-LT, or Delta 410). For more information about multi-channel audio, see the 5.1 Audio page.
Video adapter and monitor
Super VGA (1024 x 768) or higher resolution
Same as minimum configuration
Sound output device
Speakers or headphones
5.1 multi-channel speakers
For more information about device compatibility, see the documentation for your sound card.

Note: Not all sound cards or sound devices are supported by SAPI 5, even if the operating system supports them otherwise.

Q. Can you make a customized version for me?
A. If you want to customize the products, please contact us: TechSupport@eTimeInc.com.

3. Online transaction/payment and support issues
Q: Is tech support free?
A: Yes. It's free for all. If you have any questions, write us at techsupport@eTimeInc.com


Q: Is the online order form secure?
A: We use SSL encryption, so it is 100% secure.


Q: What payment options and currencies do you support?
A: Our numerous payment options give you the choice of using credit cards, bank transfers, checks, cash, or purchase orders (for corporate customers), including billing in various currencies. We accept PayPal, Visa, MasterCard, American Express, JCB, Diners Club, Solo, and Switch/Maestro (only if issued in UK). Credit card payments are processed within seconds, and you can receive the product or licensing information without delay.


Q: How do licenses work?
A: One license is required for a user to use Easy Tracker application (Easy Tracker lite).

To get license information
1, Run Easy Tracker lite;
2, Select About in the Help menu. In the About dialog, it displays how many licenses are available and how many licenses are used.

To update licenses
For Easy Tracker 2009:

1, Run Easy Tracker Topbar, select Register... in the Help menu.
2, Enter the full path of the database and the full path of the new license file.
3, Click OK to update licenses. If success, a dialog will show how many licenses you have now.

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